FAQs
What countries do you ship to?
We ship to EU and EES countries.
Do you offer free shipping?
Yes, we offer free shipping on orders above 40 EUR.
How long does it take to receive my package?
Estimated delivery times:
Sweden: 2-5 business days
EU/EES: 3-8 business days
What is your return policy?
We only accept returns of unused and unopened products in original condition purchased through www.rufscollective.com. For returns or exchanges, please send an email to returns@rufscollective.com within 30 days of purchase and we will help you.
What payment options do you offer?
We offer credit cards (VISA, MasterCard), Klarna and Pay Pal.
Who are Rufs’ products designed for?
Our products works on all hair types. They are developed for anyone above 3 years old. The Tangled Hair line is specifically formulated for tangled and knotted hair.
Where are Rufs’ products produced?
All our products are developed and produced in Sweden.
Are Rufs’ products vegan and cruelty free?
Yes, they are both vegan (no animal-derived ingredients) and of course cruelty free (not tested on animals). Since 2013, the European Union has prohibited animal testing on cosmetics.
Do Rufs’ products contain perfume/fragrance?
No, all products are fragrance free.
Do Rufs’ products contain silicone?
No, all products are formulated without silicone.
Do Rufs’ products contain sulfates and parabens?
No, they are free from both parabens and sulfates.
Do Rufs’ products contain microplastics or phthalates?
No, they are free from both microplastics and phthalates.
Are Rufs’ products suitable for sensitive skin?
Yes, all products have been dermatologically tested, are fragrance free and developed for sensitive skin.
Where can I buy Rufs’ products?
Rufs products are only sold via online store www.rufscollective.com